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Store Policies
RETURNS:
We stand behind all products that we sell. We will happily refund or exchange any items within 15 days of their purchase. Customers are responsible for the costs of returning the items to us. If an item is lost or broken in shipping, we will provide you with a replacement or a refund at no charge. Please e-mail us with any questions or concerns. We believe in keeping our customers happy. Most people who buy one item from us keep on coming back again and again. Check out what some of our customers think.
SHIPPING:
We ship via UPS Ground. We generally ship all orders within two weeks of receiving them. Many go out within a day or two. It all depends upon our inventory situation. While the store indicates that items are in-stock, this may mean that they are on order. In some cases, when we have to get products from the manufacturer, you may experience a wait of three to four weeks. We will e-mail you to notify you of this delay. But never, ever hesitate to call or e-mail us to inquire about the status of your order. Once the order is shipped, you will receive an email notice of that shipment. You can reach us toll-free at 888-759-4601. Or, you can e-mail us at customerservice@zestydishes.com.
SHIPPING COSTS:
You can see your shipping costs before you confirm and pay for your order.
Note: Customers who received discounted shipping and return their items will be responsible for the original costs of shipping as well as the costs of returning the shipment.
INSURANCE:
We wrap all dishes incredibly carefully. But accidents do happen. If something should arrive broken, please know that we have insured it and will either be able to replace it or send you a refund. Please call or e-mail us.
PRODUCT AVAILABILITY:
If it says on our website that a product is available that means that it may be in our warehouse or it may be that we have to order it from our supplier. (The wait is usually no longer than 7-10 days). If we were to store the hundreds of items that we carry in every color, shape and size, we'd have no choice but to raise prices.
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