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Store Policies
RETURNS:
We stand behind all products that we sell. We will happily refund or exchange any items within 15 days of their purchase. Customers are responsible for the costs of returning the items to us. If an item is lost or broken in shipping, we will provide you with a replacement or a refund at no charge. Please e-mail us with any questions or concerns. We believe in keeping our customers happy. Most people who buy one item from us keep on coming back again and again. Check out what some of our customers think.
SHIPPING:
We ship via FedEx Ground. We generally ship all orders within two days of receiving them. In some cases, when we have to get products from our off-site warehouse, we will not be able to ship for five or six days. We generally try to e-mail you to notify you of this delay. But never, ever hesitate to call or e-mail us to inquire about the status of your order. Once the order is shipped, you will receive an email notice of that shipment. You can reach us toll-free at 877-475-8100. Or, you can e-mail us at customerservice@zestydishes.com.
SHIPPING COSTS:
You can see your shipping costs before you confirm and pay for your order. From time to time, we offer free shipping on orders over $125. When we are offering this special, your shipping charges will be removed when you finalize your order. In other words, you will not pay for shipping on orders over $125 to all states except Hawaii and Alaska. We will ship to Hawaii, Alaska and Canada (and maybe other countries.) Please call or e-mail us for rates.
Note: Customers who received free shipping and return their items will be responsible for the orginal costs of shipping as well as the costs of returning the shipment.
INSURANCE:
We wrap all dishes incredibly carefully. But accidents do happen. If something should arrive broken, please know that we have insured it and will either be able to replace it or send you a refund. Please call or e-mail us.
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